Shipping policy
We know waiting for something that's meant to help you feel calmer can be its own kind of stressful — so here's exactly what to expect, no fine print surprises.
Processing time
Every order is carefully packed and dispatched within 3–5 business days.
Delivery times & shipping cost
Rates and free-shipping thresholds are calculated automatically at checkout based on your location. Here's what to expect:
| Region | Delivery estimate (once dispatched) | Standard shipping | Free shipping over |
|---|---|---|---|
| Australia | 3–5 days (Express: 1–3 days) | $10 AUD (Express $15 AUD) | $100 AUD |
| New Zealand | 3–12 days | $12 NZD | $119 NZD |
| United Kingdom | 3–12 days | £12 GBP | £50 GBP |
| United States | 3–12 days (Express available) | $17 USD (Express $28 USD) | $69 USD |
| Canada | 3–12 days | Calculated at checkout | $99 CAD |
| Europe | 3–12 days | $22 AUD | $100 AUD |
| Rest of World | 3–12 days | $22 AUD | $100 AUD |
Our international estimate is based on real delivery times we've seen across past orders — most land well within that window, but customs processing, peak periods, and remote addresses can occasionally push things toward the longer end.
Tracking
Every order ships with tracking, and you'll get a shipping confirmation email as soon as it's on its way. Ordered more than one item? Occasionally your order may arrive in more than one parcel — you'll have tracking for each, so nothing gets lost in the shuffle.
Delayed, lost, or missing orders
If your order hasn't arrived within 60 days of the delivery estimate above, contact us — we'll refund you or send a replacement, whichever you'd prefer. No need to prove anything or jump through hoops.
If tracking shows something odd before the 60-day mark, message us anyway — we'd rather look into it early.
Customs, duties & import taxes
US customers: good news — import tariffs are already included in your order total, so there's nothing extra to pay when your parcel arrives.
For all other international orders, your country may charge customs duties, taxes, or import fees on arrival. These aren't included in your order total and are the customer's responsibility if charged — we don't have control over what your local customs office applies.
Wrong or incomplete address
We ship to whatever address is on your order, so please double-check it at checkout. If you spot a mistake, email us as soon as possible.
If a correction is requested after your order has already been packed and/or shipped, it becomes the customer's responsibility — any re-shipping or redirection costs to get it to the correct address will need to be covered by you.
Questions
Email us at hello@pickypads.co — we're a small team, so replies might not be instant, but you'll always get a real human.